Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. Make sure to arrive 10 minutes early to complete your health history form so you will receive your full length of treatment. Our first time client forms, which are required to be completed before the treatment commences, are printable here.
Self Care MTC has a cancellation policy. When you book an appointment with a therapist you are booking that therapist’s time. In order to accommodate all of our clientele we need 24 hours notice of cancellation or rescheduling. Less than that is inadequate time for us to offer your appointment time to others. If you are unable to keep your appointment we request that you call 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, a cancellation fee will be charged. Please note that your massage therapist only receives payment if you pay for the treatment.
If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.
Missed appointment fees are not to be direct billed. We can give you a receipt for the service you have late cancelled or missed that you are welcome to submit to your insurance provider.